TERMS & CONDITIONS
Provided information & Products
The Company is committed to the accuracy, truthfulness and completeness of the information provided in the online store, in terms of the Company’s identity and the transactions provided through the online store. The Company, within the framework of good faith, is not responsible and is not bound by entries of electronic data that were made by mistake / omission during the joint experience and is entitled to correct them whenever it realizes their existence. The above guarantees are subject to any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or due to interruptions in the operation of this website or due to force majeure.
Limitation of liability
The Company in the context of its transactions from the online store is not responsible and is not liable for any damage or loss resulting from the cancellation of orders, from non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but it informs based on the kept data on the availability or non-availability of the interested customer and undertakes in case of change of these data, to inform the customers on time about the non-availability. It bears no further responsibility. MonikaDimova has received all the necessary technical and other means in order to immediately inform the available quantity of our products,
In the context of good faith and transactional ethics, the Company is not obliged to accept an order and conclude the sale of products and / or services, which due to a typographical or computer error, appear in the online store with an incorrect price., that is, less than or greater than that applicable for that period. If such an error in the order price is found only in part of the ordered products, then the order is valid and normally executed for the other products and is considered incomplete for the products in which the error was found, unless the items in the order are related, are to be used as a single whole and operate as a unit with each other and the Customer states that the partial fulfillment of the order does not serve his needs or interests.
The online store provides the content (eg information, names, photos, illustrations), products and services available through the website “as is”. In no case is the Company liable civilly or criminally for any damage (positive, specific or derogatory, which is indicative and not restrictive, divisive and / or cumulative consists of loss of profits, data, lost profits, monetary satisfaction, etc.) which Anyone visiting the online store or a third party for any reason related to the operation or not and / or use of the website and / or inability to provide services and / or products and / or information available from him and / or from any any non-ep EXT third party interventions to products and / or services and / or information available through it.
The Customer is informed about the availability of the products through indications that are placed on the page of each product or service in the online store. Specifically, for each available product the link BUY / ADD TO CHART is active, while for each unavailable product the link BUY / ADD TO CHART is not active and in its place the message “Out of stock” appears. The Company reserves the right to sell its products if they are not available at the time of ordering. In this case, the Company reserves the right not to accept this order and therefore not to sell the sale. Any payments will be refunded to the Customer without undue delay, in the same way that the Customer has chosen to pay for his order. Special cases of availability are the following:
Products marked SALE -X% or WEB ONLY SALE : The prices of these products are valid until stocks are exhausted. For these products, a strict order of priority time is observed in the execution of orders.
The Company reserves the right to inform the Customer in case of assistance of subsequent reasons that make the product unavailable or for the possible (new) delivery time if there are reasons for delay in delivery. In this case, if it is considered that the delay makes the transaction unprofitable for the Customer, the Customer is entitled to unilaterally cancel the order with a written statement (by email to [email protected]. If the order is canceled and the contract of sale is terminated, the Company must return, without undue delay, all the money paid to it by the Customer.
The availability of products available through the online store may differ from the availability of products available through physical stores. Therefore, there are products that may be available for purchase from physical stores and not from the online store, and vice versa. This is due to the limited availability of these products. A special case is the Web Exclusive products which are available only through the online store and for which a strict order of priority time is observed in the execution of orders.
All content of the online store, including distinctive titles, badges, images, graphics, photos, drawings, texts, etc. Are the intellectual property of the Company and are protected under the relevant provisions of Macedonian law, European law and international conventions or intellectual property of third parties for which the Company has received a license for its own exclusive needs and for the operation of its online store. It is forbidden any copying, transfer or creation of derivative work based on this content or misleading the public about the actual provider of the online store. Reproduction, republishing, uploading, announcing, disseminating or disseminating any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder. The names, images, logos and distinctive features listed and described by the online store with the trademark Monika Dimova or the products or services of the Company or third parties, constitute assets of the Company or third parties respectively, protected by the relevant laws on brands.
The newsletters that the visitor / user of the services of the website receives upon registration of his / her freedom in the mailing lists are the intellectual property of the Company and are therefore protected by the relevant provisions of Macedonian legislation and international conventions. The Company reserves the right not to register a person in the recipient lists or to delete him from them. The Company may maintain a file with the recipients’ email addresses for sending other informative or financial messages in addition to the newsletters unless the recipient wishes to do so.
MonikaDimova is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISPs (Internet Service Providers) for their delivery. Newsletters can end up in the “Unwanted Mail” folder. In case the user no longer wishes to receive informative newsletters or wishes to be deleted altogether from the website’s information delivery system, he may inform the Company using the website’s contact form or via the corresponding link that appears in the newsletters he receives. The site uses a provider (3rd party company) to identify (tracking) recipients of newsletters. It does not provide third parties with information about name, surname, home address or other personal data.
Ways of delivery
Orders are shipped exclusively by courier. When registering the order, the customer selects the postal address to which he wishes to send his order, in the section delivery. Once the registration of the order is completed, an email is automatically sent to the customer with the analysis of his order.
Order Shipping Expenses
Charging shipping costs: for orders within Europe the cost depends on the country.
For orders outside Europe, the customer is charged with shipping costs € 40 (including VAT) per order for shipment.
Upon completion of the order, an e-mail is automatically sent with the analysis of the order. The customer does not need to do anything else.
In case of any defect of any product, the customer can notify the company either by phone +389 70 214 516 or by e-mail ([email protected]) stating the defect of the product. Any return of the goods must be completed within fourteen (14) calendar days from the date of receipt and must be made through the courier company cooperating with the online store at the customer’s expense, based on the existing pricing policy. If the product is found to be defective, the customer may request either a refund (plus courier costs) or replacement of the product (plus courier costs again).
In case of a non-defective product , it is possible to return it if: (a) An email to [email protected] is written regarding the return and the product is sent to MonikaDimova through the courier company that cooperates with the online store. The return of the product must be completed within fourteen (14) calendar days from the date of receipt and (b) the items and package have not been violated and are in their original condition. The products haven’t been worn outside, altered or washed and are with the price tag attached. In this case the customer is charged with shipping costs.
Returns are sent exclusively to “address of the company”. No refunds are accepted at another company address.
Amendments to the Service
Products and information – Responsibility of the Online Store
The online store does not bear any responsibility for any damage caused to the Customer by the exchange of information during the use of the services of the online store resulting from loss or delay in receiving or not receiving or altering data.
The information about the products of the online store is not and does not replace any medical advice and generally any advice of any health scientist. The information that accompanies the products is provided for informational purposes only.
In addition, the online store provides no guarantee (a) for the suitability, effectiveness, adequacy of its products regarding the purpose for which it is intended for use and (b) for the correct and appropriate execution of the transaction obligations of other users of the website and its services.
The online store makes reasonable efforts to maintain and make its content available. It bears no responsibility for any kind of damage (positive, negative, negligent, intra-contractual or otherwise) arising from the inability of users to access it, the cessation of all or part of it, the delay, non-delivery, interruption or poor quality of reception of its services or loss of their content, the existence of any kind of errors. It is not responsible for any technical problems that may occur to users when they attempt to access the site and during it and are related to the operation or compatibility of their own infrastructure with the use of the website.
In addition to what is explicitly defined herein, MonikaDimova bears no civil, criminal, or otherwise liable to you and / or any third party for drawing rights from you, in case any of the above, when using the services and / or of the products of this online store will be directly, indirectly, incidentally, economically or otherwise damaged, evasive profits due to: (a) errors, omissions, technical failures, failures or malfunctions of the telecommunications Network, the Website, the Internet, of Internet Service Providers, (b) permanent or temporary cessation of operation of the website or certain services and / or in the cessation of the provision of certain products through the online store, (c) events, situations, actions,
The online store is reserved for the delivery time of the products in cases of force major.
MonikaDimova website is only responsible for fraud and gross negligence, in case the user is harmed by the information and services it provides.
The Customer of the online store is obliged to:
Not to use the website of the online store to carry out transactions, which may result in the prosecution or initiation of any civil or administrative proceedings against the online store, for transactions that are indicative but not exclusively described in the Penal Code , in Special Criminal Laws, in Telecommunications Legislation, in the Legislation for the Protection of Personal Data as well as in the relevant provisions or directives of the European Union or the s National Telecommunications Commission, the Privacy Authority and any other Public or Administrative Authority and Service.
Not to infringe any form of Copyright of the Company or third parties.
Provide complete and true personal information during the process of registering as a customer.
Update his / her personal registration details so that they correspond at all times to his / her true personal information. In case of inaccuracy of the customer’s registration details, the online store has the right to immediately deactivate the customer’s account by informing him.
Keep a secret and do not disclose to third parties its password (PASSWORD) to the services of the online store. It is also obliged to IMMEDIATELY inform the online store via email to the email address – for any unauthorized use of the password and its password. The online store is not responsible for the unauthorized use of its password if it has not been previously notified.
To confirm that he has left his personal account at the end of each session.
Provide correct and true Payment and Delivery Information for orders placed in the online store.
It is forbidden to use the website and the online store to send in any way, publication, transmission of any content is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, reinforces or expresses racially abusive, national or other discrimination, discrimination third parties in any way.
Any action or omission that (a) infringes any patent, trademark, trade secret, copyright or other property rights of both the Company and third parties is prohibited, (b) contains viruses or other software that may cause interruption, damage, destruction or impede the operation of any software or cause damage to the reputation and reputation of the Company of its Partners and Associated Companies and / or other users / Members / consumers, or may infringe any any personal or other data of the users of the website / online store.
In addition, it prohibits :
Any access or attempt to access information and data (including personal data) circulated through the Website and for which there is no authorization or power of use.
Access to the online store for the purpose of creating or producing a product or service that competes with the Company’s products / services.
The facility in any way and by any means of third parties to gain access to the data granted to MonikaDimova by its users
Any form of software piracy, hacking and / or interception, copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of data production work (including personal data) and information, including of content and material (photos, graphics, texts, etc.) of the site.